Refunds & Returns Policy

At Mercy’s Cakes, every order is freshly prepared and customised for each customer. Due to the perishable and personalised nature of our products, returns are not accepted once an order has been collected or delivered.

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Cancellations

If you need to cancel your order, please contact us as early as possible.

• Orders cancelled 14 days or more before the collection or delivery date may receive a full refund.
• Orders cancelled within 14 days of the collection or delivery date are non-refundable, as ingredients, preparation and production may already have begun.

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Changes to Your Order

Any changes to your collection or delivery date are subject to availability and cannot be guaranteed.

Please contact us as early as possible if you need to discuss a change to your order.

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Refunds

Due to the perishable and customised nature of our products, refunds are not offered once an order has been collected or delivered.

Refunds will only be issued if:

• Mercy’s Cakes is unable to fulfil your order; or
• A fault has been determined to be the responsibility of Mercy’s Cakes.

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If There Is an Issue With Your Order

If you are unhappy with your order, please contact Mercy’s Cakes within 24 hours of collection or delivery.

Please include photographs where appropriate so the issue can be investigated and a fair resolution can be considered.

Please note that taste preferences, slight colour differences and minor variations from inspiration images are not considered faults, as every cake is individually handcrafted.

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Contact Us

If you have any questions about an order, cancellation or refund, please get in touch.

Call or WhatsApp:
+353 (89) 986 6245